PRIVACY POLICY

This Privacy Policy describes how Civic Bridge LLC ("Civic Bridge," "we," "us," or "our") collects, uses, and shares information in connection with our website at civicbridgedata.com, our sign-in and account services, and the other products and services we make available (collectively, the "Services").

If your organization has a Master Services Agreement ("MSA"), Statement of Work ("SOW"), Data Processing Agreement ("DPA"), or other written agreement with Civic Bridge, that agreement governs our handling of client data and will control if it conflicts with this Privacy Policy.

1. Information We Collect

We may collect the following types of information:

• Information you provide. Such as your name, email address, phone number, organization, and the contents of messages or forms you submit to us.
• Account and authentication information. Such as usernames, sign-in activity, and mobile phone numbers you register for multifactor authentication.
• Client data. Data that clients upload to, or access through, the Services, which is handled as described in the applicable client agreement.
• Technical information. Such as IP address, browser type, device information, and basic usage data collected automatically when you use our website or Services.

2. How We Use Information

We use information to:

• provide, operate, maintain, and support the Services;
• verify identity and secure accounts, including by sending one-time verification codes;
• communicate with clients and users about the Services;
• improve and develop our products and Services;
• comply with legal obligations and enforce our agreements; and
• for other purposes described at the time the information is collected or permitted by an applicable client agreement.

3. SMS Text Messaging

If you enroll a mobile phone number for multifactor authentication or other account verification, Civic Bridge will send text messages containing one-time verification codes to that number when you sign in or verify your account. Message frequency varies based on your sign-in activity. Message and data rates may apply. Reply STOP to opt out or HELP for help. You may also remove your phone number from your account at any time.

Mobile phone numbers and SMS opt-in information collected for these purposes are used only to deliver verification and account messages. We do not sell, rent, or share mobile phone numbers or SMS opt-in information with third parties or affiliates for their marketing or promotional purposes. We may share this information with service providers, such as messaging providers and carriers, solely to deliver messages on our behalf.

4. How We Share Information

We may share information:

• with service providers and vendors that help us operate the Services, such as hosting, identity, messaging, data, and support providers;
• with clients and their authorized users, as provided in the applicable client agreement;
• when required by law, legal process, or government request, or to protect the rights, safety, or property of Civic Bridge or others;
• in connection with a merger, acquisition, financing, or sale of assets; and
• with your consent or at your direction.

5. Data Security

We use reasonable administrative, technical, and physical measures designed to protect information. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.

6. Data Retention

We retain information for as long as reasonably necessary to provide the Services, meet legal and recordkeeping obligations, resolve disputes, and enforce our agreements, or as otherwise provided in an applicable client agreement.

7. Your Choices

You may contact us to request access to, correction of, or deletion of personal information we hold about you, subject to applicable law and our obligations to our clients. If your information was provided to us by a client organization, we may refer your request to that organization.

8. Children

The Services are not directed to children under 13, and we do not knowingly collect personal information from children under 13.

9. Changes to This Policy

We may update this Privacy Policy from time to time. The updated version will be posted on this page with a revised effective date.

10. Contact

Questions regarding this Privacy Policy may be directed to:

Civic Bridge LLC | 1701 Rhode Island Ave NW, Washington, DC 20036

[email protected]